and you are advised to review this page regularly for any changes.
M&M Meat Shops Ltd. is committed to ensuring that your privacy
that your privacy and the confidentiality of your personal information
are protected within our business, whether provided at our stores,
paper based collections, electronic communications over the Internet
or on the telephone. It also outlines what personal information
M&M Meat Shops Ltd. may collect and how we use or restrict the
use of your personal information. The objectives of our Policy are
to inform you of our commitments and actions for the protection
of personal information and the rules we use to govern when we collect,
hold, use or disclose personal information and data.
The privacy of our customers, our employees and visitors to our
web sites is of prime importance to us. We are committed, no matter
what the circumstances, to protect your privacy and our integrity.
Our Policy is designed to meet or exceed the requirements of Canadian
Privacy law including the recently enacted Personal Information
Protection and Electronics Documents Act (PIPEDA) and the principles
and standards set forth in the Canadian National Standard for the
Protection of Personal Information. We are committed to a constant
self-evaluation of our practices and procedures and responding to
our customers' and our employees' needs.
PIPEDA came about primarily so that individuals could be assured
of retaining their privacy while participating in some form of electronic
business or commerce. But the Act also applies to all personal information,
not just that which is housed within a computer system. Therefore,
compliance to the Act helps put in place safeguards to protect your
business information and personal data. While the original intention
of the Act is to foster electronic commerce by ensuring the protection
of personal information, other benefits derived from the implementation
of such a policy promote an organization's reputation and help develop
confidence with customers. Companies also are finding that organizational
support amongst employees strengthens. Further, by implementing
to their customers. Tomorrow's world will cherish the attribute
of protection even more strongly. Organizations that demonstrate
their support in protecting their customers' personal information
will find increased growth as customer confidence expands.
Protection of employee information within the company is also of
prime importance. By protecting employee data, a company can increase
employee respect and loyalty. Increased morale and corporate confidence
that employees feel are the direct results of solid and fair policies
Our organization needs to continue to prepare itself to comply
with the legislation. We have completed a readiness assessment,
Head Office and store level procedures and controls and have developed
training programs for staff and management. In addition, we have
created the new Ombudsperson position of Corporate Privacy Officer.
Anyone may contact this individual to request access to their information,
to put forth complaints and request solutions and to adjust personal
information. It is this Officer who constantly reviews the practices
and procedures to ensure compliance with the Policy and with legislation.
Our organization's Policy has been developed as a cooperative effort
of several departments and of several areas of responsibility. These
include information technology and computer security, communications
and legal services.
An Individual's Rights
The Act gives individuals the right to know why an organization
collects, uses or discloses personal information about them. It
also gives an individual the right to expect an organization to
collect, protect, use or disclose personal information reasonably
and appropriately and not to use the information for any other purposes
without again obtaining consent. Individuals have the right to obtain
access to their personal information, ask for clarification, and
to complain to the Privacy Commissioner of Canada about how an organization
handles their personal information.
An Organization's Responsibilities
An organization is responsible for the protection of personal information,
the fair handling of it at all times within the organization and
in dealings with third parties. These responsibilities are outlined
in principles that an organization must follow including accountability,
identification of purpose, obtaining consent, limits to collection,
use disclosure and retention as well as accuracy, safeguards, openness,
access and recourse.
The Act impacts personal information of our customers and our staff.
the right controls, procedures and training to support the policy,
be established, maintained and communicated. It will be these activities
that will protect the organization's reputation, encourage employee
morale and support and foster customer relations.
Canada's Personal Information Protection and Electronics Document
Act is in place to assure individuals that their personal information
is safeguarded by private sector companies with whom they conduct
business. All organizations must comply with principles of the Act
that specify limits and constraints for businesses and the rights
of individuals. These principles involve the collection, consent,
use, distribution, safeguards to protect, transmittal and complaint
procedures of personal information.
Accountability: be responsible for the information which is collected
Identify the Purpose: identify reasons before or at collection
Obtain Consent: before or at collection and if the use changes
Limit Collection: to only what is needed to conduct business or
the specific activity
Limit Use, Disclosure, and Retention: control access, consider third
parties and outline limits for retention time
Be Accurate: minimize the risk of inaccuracies
Safeguard Appropriately: protect from loss, theft and misuse
Be Open: inform people of your policies and procedures
Grant Access: respond to requests within limited and stated time
Provide Recourse: provide a complaint procedure and process
M&M Meat Shops Ltd. asks for your name, address, e-mail and
other personal information when you join our MAX program or when
you return a product or bring forth a complaint about products/services
we have provided. The identification information and purchase habits
information are used to collect data about your shopping preferences
and for us to communicate with you as well as to correct product
and service issues.
The information also enables our organization to customize programs
as well as products and services to better meet your preferences
and to offer you products as rewards/recognition. We may tailor
our offers to you based on information you provide when you purchase
products and services from us. We may also use information available
from external sources including
demographic and census data.
We may also consider utilizing on-line surveys to better understand
the needs and profiles of visitors and customers of M&M Meat
Shops Ltd. Survey information is used for internal management uses
only. Your participation in surveys is optional. You will never
be asked to respond to any survey in order to visit our web site
or to take advantage of any of its features. This survey information
will provide aggregate statistics about our customers and will not
include any information or private details that identify you.
At this point in time, we will store data concerning your shopping
preferences and behaviours for an indefinite time period. If at
any time you
wish to withdraw from the MAX program, contact your local store
representative and request that your personal information be rendered
inactive. As such, you will not be able to participate fully in
Within M&M Meat Shops Ltd.
M&M Meat Shops Ltd. strictly controls access to your personal
information to employees who need this information to serve you
or to those employees who analyze our performance to measure and
improve our customer service to you. M&M Meat Shops Ltd. issues
directives to its employees to inform, train and educate them in
the matters included in this Policy as well as the privacy obligations/responsibilities
they have to adhere to within this Policy.
Keeping Your Information Updated
As an M&M MAX customer or if you have brought product/service
issues to our attention, you are able to access your personal information
at any time and are entitled to update, correct, add or delete any
of the personal data you have shared with us. You can do this by
M&M Meat Shops Ltd. reserves the right to change the Policy
at any time. All changes will be posted on a timely basis on the
web site entitled mmmeatshops.com to inform you, our customer, of
the changes that might occur to our present Policy and procedures.
we will continue to adhere to the Act and will never use the information
you submit under our current Policy in a new way without providing
you an opportunity to give us your consent.
M&M Meat Shops Ltd. wants to assure you that we are dedicated
to protecting your privacy. We also understand that you may have
questions and concerns about our organization's Privacy Policies
and procedures or changes to our Policy. In order to provide detailed
information and respond to our customers, partners or employees'
expectations, we have designated a member of our executive team
to act as a Privacy Officer. This individual will act
as an Ombudsperson to address individual concerns, to provide clarification
and just as importantly, to provide a process for recourse.
If you have any comments, suggestions or questions, please contact
our Privacy Officer at Cemail@example.com
For further details about our web site applications, for access
to your account and updating your information, you may contact us
at Cfirstname.lastname@example.org. You may also contact
us requesting updates to possible Head Office paper-based files.
Our Complaint Process
M&M Meat Shops Ltd. is committed to ensuring the effective
implementation of all of our Privacy Policies and Procedures. Nevertheless,
in the event that a dispute, complaint or a problem may arise concerning
our privacy policies and practices, a definite procedure for complaint
resolution has been established. It is the intent of our organization's
complaint policy and processes to provide all customers with a "voice"
in such potential adverse matters. The company is committed to resolving
issues conflicts promptly, justly, objectively and confidentially.
A written outline of the issue should be forwarded directly to
the Privacy Officer who in turn will investigate, examine and evaluate
all of the facts. On the information gathered and other related
details, a formal written decision will be completed and will be
forwarded to the customer within 30 days. During the investigation
of the conflict, it may be necessary for further private information
to be shared with the Privacy Officer or other appropriate parties
either internal or external to the organization. In all cases, the
Privacy Officer will be responsible for the protection of all the
information. Individuals may also contact the office of the Privacy
Commissioner of the federal government if they are dissatisfied
with the implementation of the policy by our organization.
Sharing of Information
The M&M MAX Program respects the privacy of its members and
is committed to protecting the personal information it has about
them. The sharing of information about members' preferences, in
order to offer rewards, benefits and products under the program,
is an important and reasonably expected part of any consumer loyalty
program. M&M Meat Shops Ltd., its franchisees and its partners
share some non-sensitive personal preference information about you
from time to time, in order to offer and provide quality rewards
and other goods and services to members efficiently. However, M&M
Meat Shops Ltd. will not collect, use or disclose sensitive information
about a member without that member's expressed written consent.
Our foremost concern in this regard is our members' trust in our
stewardship of their personal
M&M Meat Shops Ltd. will not trade, rent or sell personal
customer information, survey information or any specific details
about you or your household to others. Sensitive information about
a member will not be shared without the expressed consent of that
member in advance. If you have given us permission to share your
information in the past, but for some reason you have changed your
mind, you may adjust your records by writing an e-mail to Cemail@example.com
We have entered into an agreement with Triversity, a third party
service provider to help us determine how to most effectively collect
and organize the information collected. This information will be
limited to MAX number, general details such as rewards provided
and purchasing preferences. All other agencies that provide us with
administration support and information processing are required to
comply with this policy and the privacy protection rules it contains.
In addition, we may also complete some internal analysis, data manipulation
and reporting for other programs and procedures within the organization
especially in circumstances of product returns and service related
However, M&M Meat Shops Ltd. reserves the right to cooperate
with local, provincial or government agencies to identify those
individuals who use or misuse this site or our services for fraudulent
or other illegal activities. We will also cooperate with agencies
in any investigation whether information is provided online or through
participation within our MAX program.
M&M Meat Shops Ltd. collects personal information about you
(information that could be used to identify you) when you voluntarily
provide it. For example, you are asked to provide your first and
last name, address, telephone number and e-mail address when you
register for our eflyer. If you e-mail us (for example, to submit
a meal idea), we collect your e-mail address. If you purchase Gift
Certificates on our site, we also ask you for credit card information
and will retain these details for our files. Note that you will
also be asked to provide personal information if you choose to participate
in contests, sweepstakes or surveys.
M&M Meat Shops Ltd. uses
your personal information to operate the site, to deliver and improve
products and services and if you ask us, to send you information
products, services or promotions that may be of interest to you.
Shops Ltd. gives you the opportunity to "opt-in" to receiving
information when you register for any of our services. M&M Meat
may also use your personal information to create aggregate information
does not allow you to be personally identified or contacted. Rather
showing individual activity, aggregate information shows user behaviour
whole. For example, M&M Meat Shops Ltd. might compile personal
in order to calculate the number of users living in certain geographic
areas. Aggregate information is used in order to market and promote
M&M Meat Shops Ltd. may collect information about you and your
of the site through the use of "cookies". Cookies are
small data files that
are sent to your browser and stored on your computer's hard-drive
visit certain web sites, thereby "tracking" use of the
site. Some browsers
can be set to reject all cookies; if you choose to modify your browser
this manner, some pages of the site may not function properly. M&M
estimate the number of people that are using the site and to track
of the site that are being visited. This information tells us about
interests and behaviours which can, in turn, be used to provide
information about products, services or promotions that may be of
interest to you.
M&M Meat Shops Ltd. will not, without your permission, disclose
your personal information. However we reserve the right to disclose
information to our affiliates, related companies, franchisees and
third party service providers for purposes related to providing
you with information about products, services or promotions that
may be of interest to you.
You should be aware that operators of linked web sites and advertisers
on the site might also collect your personal information (including
to their web sites or select their advertisements. M&M Meat
Shops Ltd. is not responsible for how such third parties collect,
use or disclose your personal information, therefore you should
check their privacy policies before providing them with any of your
When We Disclose Information
M&M Meat Shops Ltd. reserves the right to release personal
information to cooperate with local, provincial or federal agencies
to identify those individuals who use or misuse this site or our
services for fraudulent or other illegal activities. We will also
release information if the rights or property of M&M Meat Shops
Ltd., its affiliates, related companies, franchisees, third party
service providers, the users of the site or the general public are
in jeopardy. We will cooperate with government and other agencies
in any legal investigation whether information is provided online
or through participation within our MAX program.
How We Protect Your Privacy Online
Recognizing that your privacy is important to you, M&M Meat
Shops Ltd. employs technical security measures to protect your personal
information. However, no transmission over the Internet can be guaranteed
to be completely secure. Consequently, M&M Meat Shops Ltd.,
its affiliates, related companies, franchisees, third party service
providers and their respective officers, directors, employees and
agents do not represent, warrant or guarantee that personal information
will be protected against misuse, loss or alterations and do not
accept any liability for personal information submitted to them,
nor for your or third parties' use or misuse of personal information.
M&M Meat Shops Ltd. supports encryption technology in order
to protect your personal information. Our secure web server provides
data encryption of your Gift Certificate ordering information, including
your name, address and credit card number.
Privacy and Children
M&M Meat Shops Ltd. web sites are neither developed nor created
to be targeted to children (defined as those under 18) as an audience.
As an organization, we do not collect information about the age
of our web users. If, inadvertently, personal information is collected
from a child, we will endeavour to take all necessary actions to
delete the data from our records.